Request Institution Assistance

Use this form if you cannot find your profile after searching, or if the profile shown has incorrect details. Do not use this if you already have an active EduBridge account — use Account Recovery instead.

What issue are you experiencing?

Assessment Center Not Listed

My institution is not appearing on the list.

Profile Not Found

I can't find my profile after searching.

Wrong Details on Profile

My name, ID, or course details are incorrect.

Duplicate Profile Found

I see more than one profile for my details.

Other Issue

I'm having another issue with my activation.

Personal Information

Full Name *

Phone Number *

We'll send your reference number here.

Email Address

Optional but recommended.

Registration Details

Admission Number

Leave blank if you don't know it.

Assessment Center / Institution Name *

If your institution is not listed, type the full institution name.

National ID / Passport *

Year of Enrolment *

Programme Details

TVET Programme *

Level of Study *

Describe your issue *

0/400

Supporting Documents (optional)

Upload supporting document

ID copy, offer letter, student ID scan (JPG, PDF, max 5MB)

We may share this request with your Institution Focal Person or Assessment Office to help resolve your activation issue.

Your information is handled securely. Reference number sent to your phone within minutes.

Request EduBridge Assisted Activation